Terms of Use
PRIVACY NOTICE for the Versupack SIA online shop
Versupack SIA is committed to protecting and respecting your privacy. Please read this privacy notice carefully so that you understand why and how we collect your data and how we will use it.
This notice explains:
• How we use your personal information;
• What personal information we share with third parties;
• How long we retain your personal information;
• Information on marketing communications;
• Your rights;
• How we use cookies;
• Other important information regarding privacy;
• Changes to our privacy policy;
• How to contact us.
When you visit our website for the first time, we will ask you to confirm your acceptance of cookies in accordance with the terms of this notice.
If you have any questions about how we protect your privacy, please contact us by email at: [email protected]
***
HOW WE USE YOUR INFORMATION
This section provides the following information:
• the categories of personal data that we process;
• the sources and specific categories of personal data that have not been obtained directly from you;
• the purposes for which your personal data is processed;
• the legal basis for processing.
We process your account details (“account”). Account details may include your name and email address, telephone number and other information you provided during registration, as well as your purchase history. This data is obtained directly from you. We process your account data to ensure the website functions properly, to provide our services, to ensure the security of the website and our services, and to communicate with you. The legal basis for this processing is the mutual fulfilment of contractual obligations and/or the conclusion of a contract at your request, as well as our legitimate interests, namely monitoring and improving the website and our services.
We process information relating to the provision of our services on our website (“transaction data”). Transaction data may include your contact details, bank account information and transaction details. Transaction data is processed for the purposes of delivering goods and providing services, as well as maintaining accurate records of transactions. The legal basis for this processing is the performance of a contract and/or the conclusion of a contract at your request, as well as our legitimate interests, namely the proper administration of our website and our business operations.
We may process the information you provide in order to subscribe to our emails and newsletters (“communication data”). Communication data is processed in order to send you relevant messages and news. The legal basis for this processing is your consent. Furthermore, if we have already sold you goods or provided services via our website, and you have not objected, we may process communication data on the basis of our legitimate interests, namely to maintain and improve our customer relationships.
We may process information relating to any message you send to us (“communication data”). Communication data may include the content of communications and metadata associated with the communication. The website will generate metadata relating to messages sent via the contact forms on our website. Communication data is processed for the purposes of communicating with you and keeping records. The legal basis for this processing is our legitimate interest, namely the proper management of our website and business operations, the provision of a consistent and high-quality advisory service, and the resolution of disputes between you and our staff.
We may process your personal data in accordance with this notice where this is necessary to establish or defend legal claims, regardless of whether these arise in judicial, administrative or other non-judicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and enforcement of our legitimate rights, your legitimate rights and the legitimate rights of others.
In addition to the specific purposes for which we are entitled to process your personal data, as mentioned earlier, we are entitled to process your personal data if such processing is necessary to comply with a legal obligation governing our operations.
***
WHAT PERSONAL INFORMATION DO WE SHARE WITH THIRD PARTIES?
We want to earn and maintain your trust. To achieve this, we will only share your personal information when necessary.
We are entitled to share your data with the following categories of third parties so that we can provide you with the services set out in this notice:
• We are entitled to disclose your personal data to our insurers and professional advisers for the purposes of risk management, obtaining professional advice, or in order to bring, defend or settle claims;
• Financial transactions relating to the purchase of goods on our website may be processed by our payment service providers. We share your transaction information with our payment service providers only to the extent necessary to process your payments, refunds and complaints;
• We are entitled to disclose your personal data to other service providers in order to provide specific services. For example, hosting providers, suppliers, those who provide servers and server maintenance services, and providers of email and text messaging services. Where we engage subcontractors, we will take all necessary measures to ensure that those processing our data maintain the confidentiality of personal data.
In addition, we are entitled to disclose your personal data in order to comply with our legal obligations.
The third parties referred to in this clause may also be registered outside the Republic of Latvia, the European Union or the European Economic Area. If we transfer your personal data to such parties, we will take all necessary measures to ensure that your privacy is adequately protected. For further information on the relevant security measures, please contact us by email at [email protected]
***
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
Your personal data, which we process for any specific purpose or purposes, is not retained for longer than is necessary for that purpose or those purposes. In any event, it is not retained for longer than:
• Your account is retained for no more than 3 (three) years from the date of your last visit to the account or your last purchase (whichever is the later);
• Transaction data is retained for no longer than 10 (ten) years from the date on which the provision of services ceases;
• Data relating to the exchange of information will be retained for no longer than 3 (three) years from the date of your last visit to your account or your last purchase (whichever is the later);
• Communication data will be stored for no longer than 2 (two) years from the date the communication ends.
Sometimes we are unable to specify exactly how long we will retain your personal data. For example, access data will be retained for as long as is necessary for specific purposes.
Regardless of any other provisions in this section, we are entitled to retain your personal data where this is necessary for us to comply with our legal obligations.
***
INFORMATION ON MARKETING NOTIFICATIONS
If you have given your consent, we will send you marketing messages by email or text message to provide you with up-to-date information that will help you browse and find our products.
You can choose to reject marketing communications from www.versupackstore.lv at any time.
This can be done as follows:
• By clicking on the ‘unsubscribe’ link in any email;
• By contacting our customer service team: [email protected]
If you choose to unsubscribe from marketing communications, we will update your profile to ensure that you do not receive such notifications in future.
Please bear in mind that, as www.versupackstore.lv comprises a wide network of interconnected services, it may take several days for the information to be updated across all our systems; therefore, you may continue to receive messages from us whilst we process your enquiry.
Unsubscribing from marketing communications does not mean that you will no longer receive communications regarding our services, such as updates on your orders.
***
YOUR RIGHTS
This section of the notice provides an overview of your rights under data protection regulations. As some of these rights are complex, this notice covers only the main points. We ask that you familiarise yourself with the relevant legislation and guidelines to obtain full information about your rights.
You have the following rights in relation to your personal information:
• The right to access personal information held by us;
• The right to request that we correct any inaccurate personal information we hold about you. (However, you can correct most of this information in the ‘My Profile’ section);
• The right to request the erasure of your data;
• The right to restrict data processing;
• The right to object to the processing of data;
• The right to data portability;
• The right to submit a complaint to a supervisory authority;
• The right to withdraw consent.
If you wish to enforce your rights, make a complaint or if you have any questions, please contact us by email at: [email protected]
1. Right of access to information. You have the right to consent to or object to our processing of your personal data and, if we are processing your data, to access your personal data and other additional information. Further information includes details of the purposes of the processing, the categories of personal data being processed and the recipients of the personal data. Provided that this does not adversely affect the rights and freedoms of others, we will provide you with a copy of your personal data.
2. The right to request corrections to your data. You have the right to correct any of your data that is inaccurate and, taking into account the purposes of the processing, you have the right to have any data that is incomplete supplemented.
3. In certain circumstances, you have the right to have your personal data erased. These circumstances include: (I) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (II) you withdraw your consent and there is no other legal basis for the processing; (c) you object to the processing in accordance with specific data protection regulations; (d) the processing is carried out for marketing purposes; or (e) the personal data has been processed unlawfully. However, in some cases, you will not be able to enforce these rights. Exceptions where processing is necessary include: (I) to promote freedom of expression and information; (II) to ensure compliance with our legal obligations; or (III) to establish, exercise or defend legal claims.
4. In certain circumstances, you have the right to restrict processing. These circumstances include: (a) you contest the accuracy of the personal data; (b) the processing is unlawful and you object to the erasure of the personal data; (c) we no longer need the personal data for processing, but you require it to establish, exercise or defend legal claims; (d) you object to processing on the grounds of public or legitimate interests, pending verification of such objection. If processing is restricted in accordance with the above, we are entitled to continue to store your personal data. However, we will only process it: (I) with your consent; (II) to establish, exercise or defend legal claims; (III) to protect the rights of another natural or legal person; or (IV) for the purposes of carrying out important public interests.
5. You have the right to object to our processing of your personal data on the basis of your particular situation. However, this is only possible to the extent that we require the processing to carry out a task in the public interest or in accordance with our legitimate interests or the legitimate interests of a third party. If you object to such processing, we will stop processing your personal data unless we can demonstrate a legitimate ground for the processing that overrides your interests, rights and freedoms, or unless the processing is necessary for the establishment, exercise or defence of legal claims.
6. You have the right to object to our processing of your personal data for direct marketing purposes. If you object to such processing, we will stop processing your personal data for this purpose.
7. You have the right to object to our processing of your personal data for the purposes of scientific or historical research, or for statistical purposes. If you object to such processing, we will stop processing your personal data, unless the processing is necessary for the performance of a task carried out in the public interest.
8. The right to data transfer. To the extent that the legal basis for our processing is:
a. Your consent; or
b. in connection with the performance of a contract or the taking of steps at your request prior to entering into a contract, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply if enforcing it would adversely affect the rights and freedoms of others.
9. If you believe that our processing of your personal data violates data protection regulations, you have the legal right to submit a complaint to the State Data Inspectorate by sending it to 11/13 Blaumana Street, Riga, LV-1011, www.dvi.gov.ru, or to another supervisory authority, depending on your place of permanent residence, place of work or the location of the alleged violation.
10. To the extent that our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the processing carried out prior to the withdrawal.
***
HOW WE USE COOKIES
Like other websites, we also use cookies. Cookies are small text files that help to provide you with a faster and more secure browsing experience. When you visit or interact with our websites, services, apps, tools or chat sites, we or our authorised service providers may use cookies to improve your website experience and for advertising purposes.
Cookies do not usually contain any information that could identify a user, but the personal information we hold about you may be linked to information collected or stored by cookies.
Three ways to manage cookies:
• External sources (1)
• Browser settings (2)
• Cookies on our website (3)
(1) Cookies from service providers
We use Google Analytics to analyse how our website is used. You can find out more about Google’s privacy policy here.
For more detailed information on how to access, manage or delete information associated with your Google Account, see “Transparency and choice...”
We allow the following trusted organisations, which comply with the GDPR, to use cookies or other similar technologies to provide advertising or research services:
• Our website uses the “Google Analytics” service to understand how visitors use the website’s content. If you do not want your browser to use Analytics, you can install the Google Analytics browser add-on. If you would like to find out more about Google Analytics and privacy, click here.
• For direct marketing purposes, we are entitled to use the ‘Facebook’ advertising platform, which, using aggregated cookie data, helps us to better identify customers’ needs. To find out more about Facebook’s privacy policy, click here.
(2) How can you manage cookies?
Most browsers allow users to decline or delete cookies. The steps involved may vary depending on the browser and its version. Below is up-to-date information on how to block or delete cookies on websites provided by services such as Chrome, Firefox, Internet Explorer and Safari.
Please note that deleting or disabling cookies may affect your user experience, and you may not be able to enjoy some of the benefits of our website.
(3) What cookies do we use?
There are four main types of cookies. Below is information on how and why we use them:
(1) The website’s functional cookies: these cookies enable you to browse the website and use the available features, such as ‘Add to basket’.
(2) Website analytics cookies: these cookies enable us to evaluate and analyse how our customers use our website, and to improve both its functionality and your shopping experience.
(3) Customer preference cookies: when you browse or shop on the website www.versupackstore.lv, these cookies will remember your preferences so that we can ensure your shopping experience is seamless and tailored specifically to you.
(4) The website’s targeted or advertising cookies: these cookies are used to show you relevant advertising. These cookies limit the number of times an ad is displayed and help us to assess the effectiveness of our marketing campaign.
***
OTHER IMPORTANT INFORMATION ON PRIVACY
Third-party websites
We may work with third parties, typically service providers, who are authorised to place third-party cookies on our websites or within our services in apps and tools, with your consent. These service providers enable us to provide you with an improved, faster and more secure website experience.
Please note that third-party cookies are subject to the third parties’ privacy policies; therefore, we accept no responsibility for these privacy policies.
Children’s personal data
The services provided on our website are intended for individuals aged 14 and over. Individual loyalty schemes or competition terms and conditions may specify a different or higher minimum age limit for participants.
If we have reasonable grounds to suspect that we are processing the personal data of a person who has not reached the age specified in this clause, we will delete such personal data from our databases.
***
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may update this notice from time to time to reflect how we process your data.
If we make any significant changes, we will inform you of this on our website or by other means, such as by sending you an email, so that you can review the changes before continuing to use our website.
***
HOW CAN YOU CONTACT US?
We always want to stay in touch with our customers (especially if you feel we’ve let you down or could do something better).
If:
• you have any questions or comments regarding this notice;
• you would like us to stop using your information in future;
• if you wish to exercise any of the rights mentioned above or if you have any complaints, please contact us.
You can contact our privacy specialists by emailing us at: [email protected]
